Customer Service Executive
ABC Services · Noida, Uttar Pradesh
About the Role
We are looking for a Customer Service Executive to handle customer interactions, resolve queries and provide a smooth customer experience across assigned processes. The ideal candidate should have strong communication skills, a customer-first approach and the ability to work effectively in a team environment.
Key Responsibilities
- Handle customer calls and respond to queries professionally.
- Understand customer concerns and provide appropriate resolutions.
- Maintain accurate records of customer interactions.
- Follow defined process, quality and compliance guidelines.
- Meet assigned productivity and customer experience targets.
- Coordinate with internal teams when escalation is required.
- Maintain a professional and positive customer interaction at all times.
Candidate Requirements
- Graduate from a recognized institution.
- 1–3 years of relevant customer service experience preferred.
- Strong verbal and written communication skills.
- Comfortable working from the office in Noida.
- Ability to work in a day-shift environment.
- Basic computer and customer-handling skills.
Job Details
Prepare for Your Interview
Get familiar with questions that may come up during a Customer Service Executive interview.
Tell me about yourself.
A strong introduction should connect your experience, relevant skills and interest in customer service.
🔒 Login to see full suggested answerHow would you handle an angry customer?
Focus on listening, understanding the concern, staying calm and providing an appropriate resolution.
🔒 Login to see full suggested answerWhy should we hire you?
Connect your communication ability, customer focus and relevant experience to the role.
🔒 Login to see full suggested answerAbout the Company
ABC Services ✓ VERIFIED
Customer experience and business process services company.
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